Delivery will be F.O.B. point of shipment. Unless otherwise directed by Purchaser, E System Sales/EZ Phone Systems, will pre-pay the freight and bill Purchaser for shipping and handling charges. Purchaser assumes all risk of loss during delivery of the Products by E System Sales/EZ Phone Systems, to the carrier. In the absence of instructions to the contrary, E System Sales/EZ Phone Systems, on behalf of the Purchaser, shall exercise its own discretion as to the method of shipment to be used and the selection of the carrier but shall not be deemed thereby to assume any liability in connection with the shipment nor shall the carrier thereby be deemed an agent of E System Sales/EZ Phone Systems. No goods shall be returned for credit or replacement without prior RMA authorization by E System Sales. All good returned without such prior authorization will not be accepted by E System Sales/EZ Phone Systems, and will be returned to the purchaser freight collect.
Equipment returned to E System Sales/EZ Phone Systems for any reason except damage goods shall be subject to a full refund of the purchase price, less the 20% re-stocking fee, shipping and handling fees, and charges for any installation services or services delivered. Equipment must be returned in its original packing and be ready for resale. All out of the box returns shall be on a buy back basis only. All returns must be on the way back to E System Sales, Inc./EZ Phone Systems with a provided tracking number with in 14 days of receiving items. All WARRANTY and RETURN equipment returned to E System Sales/EZ Phone Systems, must have a RMA (Return Merchandise Authorization) number issued by E System Sales/EZ Phone Systems. All returned items without a RMA number will not be excepted by E System Sales/EZ Phone Systems.
All items received damaged shall be replaced at no cost to customer. Damaged items must be reported with in 5 days of receiving items.